PRIVACY POLICIES

Centro Holístico Akalki S. de RL representative of Hotel Akalki, with address Federal Highway 307 Km. 12.5 Bacalar ( Xul-Ha ) Othón P. Blanco, Quintana Roo, Internet portal www.akalki.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

Who is and how to contact our data protection coordinator?

Our data protection coordinator is the person inside the Hotel Akalki, which has been Centro Holístico Akalki S. de RL. formally appointed by our general director to promote and ensure the protection of the personal data that we have in our possession, as well as to attend to the rights of the owners. For everything related to the treatment and protection of your personal data, you can contact our data protection coordinator by sending an email to the following address: administracion@akalki.com

For what purposes will we use your personal data?

We will use the personal data that we collect from you for the following purposes that are necessary to provide you with our services:

complete reservations or information requests, purchase products or services, register for partner programs, submit job applications, respond to communications we send you (for example, surveys, promotional offers or reservation confirmations), satisfy your personal preferences, complete applications of services or recommendations we offer to you, working with third parties, including collecting publicly-used information from social event websites, helping us better understand your interests and providing a more personalized service, using our applications on your electronic devices, or facilitating the transmission of messages to an email from a friend, if you like.

Additionally, we will use your personal information for the following secondary purposes that are not necessary to provide you with the requested services, but that allow us to better serve you and promote our services:

Send you information about Hotel AkalkiSend you promotions of our rewards programs.Carry out surveys to assess your satisfaction and the quality of our services.Marketing, advertising, commercial prospecting

In the event that you do not want your personal data to be processed for the indicated secondary purposes, or any of them, from this moment you can notify us of the above by sending an email to administracion@akalki.com

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services you request or contract with us, and you have five business days to let us know, notwithstanding that you later decide to exercise your right. of revocation or opposition.

What personal data do we collect and use about you?

The types of personally identifiable information we collect may include your name, home and business addresses, email addresses, telephone and fax numbers, credit card information, date of birth, gender, and information related to your lifestyle, such as room preferences, recreational activities, names and ages of children and any other necessary information that is useful to satisfy special requests (for example, health data, which is considered as sensitive personal data).

Hotel Akalki may also collect non-personally identifiable information, such as your use of our websites, your communication preferences, travel habits, aggregated data related to your stays, and responses to promotional offers and surveys.

Please note that to better protect your information, you should not include your credit card information in your electronic communication unless we specifically ask you to do so to complete the processing of a reservation or transaction on our branded websites or in our customer service centers.

With whom do we share your personal information and for what purposes?

We inform you that your personal data may be transferred within the country with the following natural or legal persons, without legally requiring you to grant us your consent:

When we have your consent. In those situations in which it is necessary to transfer your personal data in order to offer you the products or services you want (for example, a vacation package). When companies or service providers that carry out commercial activities in This information is required by Hotel Akalki (for example, credit card processing, customer service, market research administration or database administration services). In the event that Hotel Akalki merges or is acquired by another company. To comply with the legal or regulatory requirements and obligations established in the applicable legislation or as a consequence of a judicial order or subpoena. In cases of emergencies such as saving the life, health or property of a person .

In the event that Hotel Akalki shares the information in the terms indicated above, we will try to limit the scope of the data provided to what is necessary to carry out the specific function. Unless a legal process excludes you, we will require third parties to protect your information and abide by applicable personal data protection laws and regulations.

If you do not express your refusal to make these transfers, which you can do by sending an email to our data protection coordinator, we will understand that you have given us your consent.

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use them for and the conditions of use that we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition) in the terms allowed by the applicable regulations. These rights are known as ARCO rights.

For the exercise of any of the ARCO rights, you may submit the respective request through an email addressed to our data protection coordinator, who will inform you about the procedure and requirements for the exercise of those rights, and will answer any questions. or comment you have about it. Likewise, you can exercise your ARCO rights by requesting and requesting the corresponding form at the reception of Hotel Akalki, which is called "ARCO Rights Request". Subsequently, our data protection coordinator will follow up on your request in compliance with the applicable regulations.

You can revoke the consent that you have given us. However, it is important that you take into account that your request will not be appropriate in all cases or we will be able to terminate the use immediately, since it is possible that due to some legal obligation we need to continue processing your personal data. You must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide you with the service you requested, or the conclusion of your relationship with us.

To revoke your consent, you must submit your request via email to our data protection coordinator, who will inform you about the procedure and requirements for exercising this right, and will answer any questions or comments you may have in this regard. Likewise, you can exercise your right of revocation by requesting and requesting the corresponding format at the reception of Hotel Akalki, which is called "ARCO Rights Request". Subsequently, our data protection coordinator will follow up on your request in compliance with the applicable regulations.

How can you limit the use or disclosure of your personal information?

In addition to the procedure contemplated in the immediately preceding section, you can limit the use or disclosure of your personal data in the following ways:

Register in the Public Registry to Avoid Publicity of the Federal Consumer Attorney's Office. For more information regarding this option, you can contact PROFECO directly or enter the following link: http://rpc.profeco.gob.mx. Send an email to our data protection coordinator in which you request your registration in the "Hotel Akalki Advertising Exclusion List", in order not to receive promotional information about our products and services.

What is the authority in charge of ensuring the protection of personal data?

The Federal Institute for Access to Information and Data Protection (IFAI) is the authority in charge of monitoring due observance of the legal provisions on the protection of personal data. For more information, you can consult the following Internet page: www.ifai.gob.mx.

online technologies

Hotel Akalki and its business partners may use cookies, web markers (web beacons) to obtain information about you while you visit our websites. A "cookie" is a small text file that we send to your browser from a web server and that is stored on your computer's hard drive. Hotel Akalki cookies assign a unique identifier to your computer which, in turn, becomes your identification card each time you visit a Hotel Akalki website.

Cookies are designed to save you time by helping us to provide you with a personalized service without having to remind us of your preferences each time you visit our web pages. Hotel Akalki cookies are not designed to damage your files or to read the information you store on your computer's hard drive.

Cookies can also help us provide you with a personalized online service in the following ways:Remember your username and password for future visits making it easier and faster to sign inEnsure you have the right frames and contentEnsure you receive all the requested information. They help provide you with communications that are relevant and related to your interests and location.

Hotel Akalki cookies are limited to our websites only and are not designed to follow you as you browse the Internet after you have left Hotel Akalki owned websites. We track the use of our websites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that, in addition to Hotel Akalki cookies, third parties may place cookies on your computer's hard drive. Hotel Akalki is not responsible for the presence or absence of third-party "cookies" or for the functions or technological practices that these third parties may use in relation to their cookies.

If you prefer not to enjoy the benefits that "cookies" offer, you can configure your Internet browser to treat these cookies in different ways. Depending on the type of browser you use, you can configure your browser to: (i) ask you to accept or reject cookies individually or (ii) prevent the acceptance of any type of cookie. You should consult the provider or manufacturer of your Internet browser for specific details on security related to cookies. However, you should also be aware that rejecting cookies may make it difficult to perform certain operations on our websites and our ability to recognize your browser from visit to visit.

Links to other websites

In order to anticipate your needs, Hotel Akalki offers you links to other websites for your benefit and information. Hotel Akalki is not responsible for the content that is provided or included in any independent website, including, without limitation, any advertising claims or commercial practices. Although Hotel Akalki will protect the information found on the websites it owns and operates, we cannot control or assume any responsibility for the privacy policies of third party websites, including websites owned or controlled by franchisees. independent and other owners of hotels, resorts, timeshare or residential properties that may use the name of a Hotel Akalki brand or of the websites that are not controlled or authorized by Hotel Akalki. Third-party websites linked to on our websites have different privacy practices, data collection practices, and security measures. We do not assume any responsibility for the practices, policies and security measures implemented by third parties on their websites. We urge you to contact them and ask about their privacy practices, policies, and security measures before disclosing any INFORMATION. We recommend that you review the privacy policies and statements of the linked websites to understand how these sites collect, handle and store information.

How can you find out about changes to this privacy notice?

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We promise to keep you informed about the changes that this privacy notice may undergo, through our Internet portal, which we ask you to visit frequently to learn of the changes that the privacy notice may have undergone.

The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows: The current version of the privacy notice will be published on our Internet portal, with the date of the most recent update, being able to consult this updated version by accessing the following link www.akalki.com/privacidad